Shipping & Delivery Policy | Relievers

At Relievers, we aim to deliver your order quickly, safely, and with complete transparency. Please review our shipping policy below to understand how and when your order will arrive.

Order Processing

  • Orders are processed within 24–48 business hours after confirmation.

  • Orders placed on Sundays or public holidays are processed on the next business day.

  • Once processed, orders are handed over to our delivery partners for shipment.

Delivery Timeframes

  • Standard Delivery:
    📦 3–5 business days, depending on your location

Delivery times may vary due to:

  • Remote or hard-to-reach areas

  • Weather conditions

  • Courier delays or public holidays

We always aim to deliver as quickly as possible.

Delivery Coverage

Relievers delivers to most cities and regions nationwide.
If your location is not serviceable, our team will contact you before dispatch.

Cash on Delivery (COD)

  • Cash on Delivery is available in selected locations.

  • COD availability depends on your city and courier partner.

  • Please keep the exact amount ready at the time of delivery to avoid delays.

Relievers reserves the right to disable COD for repeated refused or fake orders.

Shipping Charges

  • Shipping charges (if applicable) are clearly shown at checkout.

  • Any promotional or discounted shipping offers will be mentioned on the website.

There are no hidden charges.

Order Tracking

Once your order is dispatched:

  • You may receive tracking details via SMS, WhatsApp, or email (depending on availability).

  • If tracking information is unavailable, you can contact our support team for assistance.

Delivery Attempts

  • Our courier partners typically make 2 delivery attempts.

  • If delivery is unsuccessful, the order may be returned to us.

  • In such cases, re-shipping may require additional confirmation or charges.

Damaged or Missing Packages

If you receive:

  • A damaged package

  • Missing items

  • Incorrect products

Please contact us within 48 hours of delivery with clear photos of the package and product so we can assist you promptly.

Important Notes

  • Please ensure your address and contact details are correct at checkout.

  • Relievers is not responsible for delays caused by incorrect or incomplete address information.

  • Once an order is shipped, delivery timelines depend on courier partners.

Need Help?

For any shipping-related questions, feel free to contact us:

📧 Email: support@relievers.pk
⏱ Response Time: 24–48 business hours (Monday–Saturday)

— Team Relievers