Return & Refund Policy | Relievers

At Relievers, customer satisfaction is important to us. We understand that sometimes a product may not meet expectations. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns

A product may be eligible for return or exchange if:

  • The request is made within 7 days of delivery

  • The product is unused, unworn, and in its original condition

  • The original packaging, tags, and accessories are intact

  • Proof of purchase (order number) is provided

⚠️ For hygiene and safety reasons, certain wellness and personal-use products may not be eligible for return once opened or used.

Non-Returnable Items

Returns or refunds will not be accepted for:

  • Products that have been used, worn, or damaged

  • Items returned without original packaging

  • Products damaged due to improper use

  • Items marked as final sale or non-returnable on the product page

  • Requests made after the return window

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • An incorrect product

Please contact us within 48 hours of delivery with:

  • Clear photos or video of the product

  • Photos of the packaging

  • Your order number

Once verified, we will arrange a replacement or resolution as applicable.

Return Process

  1. Contact our support team at support@relievers.pk

  2. Share your order number and reason for return

  3. Our team will review and guide you through the next steps

  4. Approved returns must be sent back as instructed

⚠️ Returns sent without prior approval may not be accepted.

Refunds

  • Refunds are processed after inspection of the returned item

  • Approved refunds may take 7–10 business days to process

  • Refunds are issued via the original payment method (where applicable)

Cash on Delivery (COD) Orders

For COD orders, refunds (if approved) may be processed via:

  • Bank transfer

  • Store credit

  • Replacement product

Refund method will be communicated during resolution.

Exchange Policy

Exchanges are subject to:

  • Product availability

  • Eligibility conditions mentioned above

If an exchange is not possible, an alternative solution will be offered.

Shipping Costs

  • Original shipping charges (if any) are non-refundable

  • Return shipping costs may be the responsibility of the customer unless the issue is due to an error from Relievers

Important Notes

  • Relievers reserves the right to refuse returns that do not meet policy conditions

  • Repeated order refusals or misuse of COD may result in order restrictions

  • This policy applies only to purchases made through the official Relievers website

Need Help?

📧 Email: support@relievers.com
⏱ Response Time: 24–48 business hours (Monday–Saturday)

We’re here to help and aim to resolve concerns fairly and transparently.

— Team Relievers