Relievers FAQs | Orders, Shipping, Returns & Product Help

What kind of products does Relievers offer?

Relievers is a wellness-focused brand offering posture correctors, back support products, ergonomic cushions, massage devices, physiotherapy machines, and joint support gear designed for everyday comfort, recovery, and active lifestyles.

Are Relievers products medical devices?

No. Relievers products are designed for general wellness, comfort, and support. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have an existing medical condition, we recommend consulting a qualified healthcare professional before use.

Who can use Relievers products?

Most Relievers products are suitable for adults of all genders. Each product page includes usage guidance and precautions. Some products may not be suitable for pregnant individuals or people with certain medical conditions—please check the product description carefully.

Orders & Payments

Do you offer Cash on Delivery (COD)?

Yes. We offer Cash on Delivery in selected locations. Availability may vary depending on your city and delivery partner.

What payment methods do you accept?

We accept:

  • Cash on Delivery (where available)

  • Online payments (cards / digital methods, depending on availability)

Available options will be shown at checkout.

Can I cancel or change my order?

If your order has not yet been shipped, contact us as soon as possible and we’ll try our best to assist. Once an order has been dispatched, changes or cancellations may not be possible.

Shipping & Delivery

How long does delivery take?

Orders are typically delivered within 3–5 business days, depending on your location.

Delivery timelines may vary due to weather, public holidays, or courier delays.

Do you deliver nationwide?

Yes. Relievers delivers to most major cities and regions nationwide.

How can I track my order?

Once your order is dispatched, you may receive tracking details via SMS, email, or WhatsApp (depending on availability).

Returns & Exchanges

What is your return policy?

We accept returns or exchanges for eligible products if:

  • The product is unused

  • The packaging is intact

  • The request is made within the return window mentioned on the product page

For hygiene and safety reasons, some wellness products may not be eligible for return once opened.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. Our team will assist you with a replacement or resolution.

Product Usage & Safety

How long should I use posture or support products daily?

Usage time varies by product. Most posture and support products are designed for short, consistent sessions, especially in the beginning. Always follow the usage instructions provided on the product page.

Can I use Relievers products every day?

Yes, most products are safe for daily use when used as directed. However, listen to your body and discontinue use if you feel unusual pain or discomfort.

Are your products suitable for workouts or sports?

Some products, like knee pads and compression supports, are designed for sports and active use. Others are meant for rest, recovery, or daily posture support. Always use products according to their intended purpose.

Support & Contact

How can I contact Relievers?

You can reach us via our Contact Us page or email our support team directly.

📧 Email: support@relievers.pk
⏱ Response Time: 24–48 business hours (Monday–Saturday)

Still have questions?

We’re happy to help. Visit our Contact Us page and send us your query—our team will get back to you as soon as possible.

— Team Relievers